1. About these terms
These Terms of Service ("Terms") apply when you book or use a moving kit from Moove ("Moove", "we", "us") through rentmoove.com or any other channel. By placing a booking, you agree to these Terms. If you are booking on behalf of someone else, you confirm you have their permission and that they also agree to these Terms.
2. Our service
Moove rents reusable moving kits for residential moves. Each kit includes reusable moving totes and rolling dollies, delivered to an address you choose and picked up when your rental ends.
- Moove 25: 25 reusable moving totes and 1 rolling dolly.
- Moove 50: 50 reusable moving totes and 2 rolling dollies.
Moove provides equipment only. We do not pack, load, carry or move your belongings, and our crew does not enter your unit unless we agree to it in writing.
3. Booking and payment
- Prices are listed on our website in Canadian dollars and are subject to applicable taxes, including HST.
- Each booking includes a one-time delivery and pickup fee.
- Submitting a booking on our website is a request. Your booking is confirmed only when we send you a confirmation by email or text with your delivery date and time window.
- No payment is taken when you submit a booking request. After we confirm your booking, we will send you a link to pay a $25 deposit. Your delivery date is secured once the deposit is paid. If it is not paid within 24 hours of our confirmation, we may release your date.
- Your deposit is applied to your total. The remaining balance for your rental and the delivery and pickup fee is due when your kit is delivered, using a payment method we confirm with you in advance.
- We may decline a booking request if the address is outside our service area, the equipment is unavailable, or the booking details are incomplete or inaccurate.
4. Rental period and extensions
- The standard rental period is 7 days, starting on your delivery date.
- You may extend your rental by contacting us before your scheduled pickup date. Extensions are charged per week at the rate shown on our website at the time you extend.
- Extensions are subject to availability.
5. Delivery and pickup
- We deliver and pick up within the time window you select at booking. Windows are estimates, and we will let you know if we are running late.
- Someone aged 18 or older must be available to receive the kit at delivery and to hand it back at pickup, unless we agree on another arrangement, such as leaving it with your concierge.
- You are responsible for giving us accurate addresses, unit numbers, buzzer codes and access instructions.
- Delivery and pickup are made to your unit door, building lobby or loading area, depending on your building's access rules.
- If we cannot complete a delivery or pickup because no one is available or we cannot access the building, a rescheduling fee may apply.
- Empty totes and dollies must be ready for pickup at the scheduled time.
6. Cancellations and changes
- You may cancel at no charge up to 48 hours before your scheduled delivery, and we will refund your deposit in full.
- If you cancel less than 48 hours before delivery, or no one is available to receive the kit at the confirmed time, we will keep your $25 deposit to cover the delivery and pickup fee.
- Once your kit has been delivered, the rental fee for the first week is payable in full.
- You may change your delivery date, time window or address up to 48 hours before delivery, subject to availability.
7. Using the equipment
The totes and dollies remain the property of Moove at all times. While the equipment is in your care, you agree to:
- use it only to pack and move personal household belongings;
- not exceed reasonable weight limits, or any limits printed on the equipment;
- not pack hazardous, flammable, illegal, perishable or liquid items, or items that could stain or damage the totes;
- not write on, paint, label permanently, cut or modify the equipment;
- keep the equipment indoors or in a secure area, and not lend or sublet it to anyone else; and
- return all equipment empty and in the same condition it was delivered in, apart from normal wear.
8. Loss, damage and late returns
- You are responsible for all equipment from delivery until pickup.
- If any equipment is lost, stolen or damaged beyond normal wear, you agree to pay the replacement or repair cost, which we will tell you about before charging.
- If equipment is not ready at the scheduled pickup and the rental has not been extended, we will charge the weekly extension rate until it is returned.
- Equipment returned excessively dirty may be subject to a cleaning fee.
- We will always send you an itemized explanation before asking you to pay any of these amounts.
9. Your building's rules
You are responsible for following your building's move-in and move-out rules, including booking the freight elevator and loading area and paying any deposits or fees your building requires. Moove is not responsible for elevator bookings, building deposits or fines arising from your move.
10. Liability
- Moove is not responsible for your belongings, including items packed in or moved with our equipment. We recommend you check your home or tenant insurance before moving.
- You are responsible for using the dollies and totes safely, including on stairs, ramps and elevators.
- To the extent permitted by law, Moove's total liability for any claim relating to a booking is limited to the amount you paid for that booking.
- Nothing in these Terms limits any rights you have under Ontario consumer protection law that cannot be waived.
11. Building partners
Buildings and property managers may share Moove with their residents through our referral program. Basic referral participation is free and does not require a contract. Each resident who books with Moove does so under these Terms, and the building is not a party to the resident's booking. Any arrangement beyond basic referral participation will be set out in a separate written agreement.
12. Privacy
We collect the information you give us when you book, such as your name, contact details and addresses. We use it only to provide and improve our service, process payments, and contact you about your booking. We do not sell your personal information. We share it only with service providers that help us operate, or where the law requires it.
13. Changes to these terms
We may update these Terms from time to time. The version in effect when you place a booking applies to that booking. We will post the updated Terms on this page with a new "Last updated" date.
14. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
15. Contact us
Questions about these Terms or your booking? Email us at hello@rentmoove.com or text 647-655-7616.